You'll get the alert when the new visitor is come to your website.
Real Time Monitor Visitor Footprint
Real time monitor each visitor's browsing footprint. You can know the visitor's needs from this monitor.
Trace Referral Site
Trace each visitor is coming from the referral site, search keywords and search engine.
Online Visitor List
You'll get the alert when the new visitor is come to your website.
Push Invitation
Push the invitation box on the visitor's browser. It can make you direct contact your potential customers.
Live Chat Window
The Live Chat Window supported English, Traditional Chinese, Simplified Chinese and Japanese.
The language of chat window is auto-changed by visitor's default language.
Offline Message Box
When you are logged out of program, the chat window will be redirect to the Offline Message Box.
After you login again, you'll receive the alert of new offline message.
Canned Response List
You can pre-input the default answer in the Canned Response List. Then you can fast answer your visitor enquiries.
Multi-Department
Supported Multi-Department. Visitor can be choose the department from their needs.
Operator Permission Setting
You can Add/Edit/Del the operator login name and password. And you can setup the permission of each operator.
Internal Chat
You can chat with other operators in the same Website ID. To improve the communication between each other operators.
Rename Visitor
You can rename the visitor to identify the old customer.
Visitor Detail Information
You can know each visitor's details included IP address, location and the computer setting.
Visitor Detail InformationBanner of Chat
Window
You can customize the banner of Chat Window to show your company logo or promotion campaign.
Define the category of visitor
Define the category of visitor to classify the different visitor quality.
Message History
You can check the message history and get the report of the chat statistic.
Customize Button
You can design the Live Support Button to meet your website design. The floating icon can be design to Multi-language included English, Traditional Chinese, Simplified Chinese and Japanese.
The language of button is auto-changed by visitor's computer language.
FAQS:
How to integrate the Live Chat on my website? ↓
You just need to insert the HTML Code on each webpage, then the Live Chat Button will be Auto-Generate in the webpage. The HTML Code can be generated by the Live Reception Admin Console.
What browsers does your chat system support? ↓
Nowadays, our system supports all the main browsers, e.g. IE, Firefox, Oprea, Netscape and so on.
What is the maximum amount of conversations between visitors that the operator console supports? ↓
There is no limitation for that at this moment.
How can our website get your service? ↓
This is a hosted service. You need to pay for the operator license by monthly or yearly. Please click here to get the detail. After got the Website ID and Password, you can download the Admin Console and login it.
Why I can't trace the visitor footprint on my whole website? ↓
Why I can't trace the visitor footprint on my whole website?
Can I revise the Live Reception HTML Code for myself? ↓
For the assurance of the reliability, stability and efficiency of the system, we do NOT recommend you to do so.
What has happened if the visitor click the Offline Button? ↓
When you logout the Admin Console. Your webpage Live Chat Button will be auto display the Offline Status. If the visitor click the Offline Button, the chat window will be redirect to the Message Box. You can get the offline message alert when you login the Admin Console.
How to integrate the Live Chat on my website? ↓