Increase sales

Maximize online sales conversions by engagingour customers directly using live Reception. By improving conversion rates and reducing shopping cart abandonment, Live Reception impacts sales immediately. Our Live Reception solution helps you communicate directly with visitors while they are still on your site and prepared to buy. Why have your site just provide information? Instead, engage your website visitors to communicate new products andpromotions,managebuyingobjectionsandconvertthemtopayingcustomers.

Key Benifits

1. Reduce Shopping Cart Abandonment.Engage your customers at the point of purchase. Place a chat button right on the shopping cart page. Or better yet,offer them assistance with a pro-active Chat Invitation.There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site ... and with Live Reception they won't. By providing a Live Reception option to customers before they leave your site, you can dramatically reduce abandonment rates.

2. Better Understand Customer Needs. Web customers prefer Live Reception. By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs. Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.

3. Increase Customer Confidence. We've all visited sites we weren't sure if we could trust. Providing customers with the option to communicate with your company via Live Reception demonstrates a strong commitment to customer service and satisfaction. With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.

4. Generate More Sales Leads. If a chat represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.

5. Convert More Browsers to Buyers. Initiate proactive chats with visitors to greet them on your site and to communicate you are available to assist them however needed. Proactive chat invitations are also a great way to communicate about current promotions or discounts on your site.

6. Get the Most of Your Online Marketing! Online ad spending is booming - what are you doing to capitalize? With the increase in traffic from online ads, Live Reception will turn your website into a virtual sales force giving customers live help. Identify visitors based on which pages they have visited, how long they remained on a page, the referrer which search term, and even how many times they've previously visited your site. Initiate live chats, or send an invitation to chat. Make a connection with your customers ... simply engage.

 Increase Support

Use Live Reception to engage customers to improve trust and confidence, and increase customer loyalty and satisfaction. Compared with phone or email support, Live Reception improves operator productivity and reduces service costs. Instead of handling one call at a time, your customer service operators can manage 3-6 chats at once. This means customers wait less and never have to leave your site for answers. And with Live Reception, it costs less to deliver this level of service.

Key Benifits

1. Increase Customer Satisfaction, Retention and Loyalty. As the web becomes a more popular shopping outlet, service responsiveness has become an increasing complaint against websites. Provide your website visitors with instant live chat support for questions before, during and after the buying process. You wouldn't leave your physical storefront empty, making customers figure things out for themselves ... staff your website with live chat operators and you will see return customers. With Live Reception, you can maintain an indefinite history of those customers with our online chat history and visitor monitoring capabilitie

2. Real-time History. Live Reception allows your service and support staff on-demand access to the chat, visit and email history of each return customer. You never have to search for related information on return customers because it is right at your fingertips. This dramatically improves customer loyalty and customer satisfaction.

3. Reduce Support Costs Dramatically. Live Reception is more scalable and less expensive than phone support. Reduce your service call volume and wait time by up to 90%, at much less initial cost. One operator can handle up to 6 (even 10) chats simultaneously, easily 6x the productivity of a phone operator. Response time improves, teams become more efficient, call and email volume decrease, but customer satisfaction increases!